Frequently Asked Questions
Orders & payment
Q: What currency do you charge in?
A: Prices are shown and charged in US dollars (USD) unless another currency is selected at checkout.
Q: What payment methods do you accept?
A: Available methods are shown at checkout (for example PayPal and any card options enabled for your region).
Q: Can I cancel my order?
A: You may request cancellation within 12 hours of purchase if the order has not yet been packed or shipped. Email support@cindvd.com with your order number.
Products & region codes
Q: Are these genuine physical discs?
A: Yes. We sell physical DVD and Blu-ray discs.
Q: Will a disc play in my country?
A: Check the product page for region, language, and subtitle information before buying. Region lock or player compatibility issues are the buyer’s responsibility.
Shipping
Q: Where do you ship from?
A: South Korea (Incheon).
Q: How long does delivery take?
A: Processing usually 1–3 business days. International delivery often 7–21 business days (standard); customs may add delay.
Q: Do I pay customs or import tax?
A: Yes, if your country charges them. Those fees are the buyer’s responsibility.
Q: Will I get tracking?
A: Yes, when the carrier provides a tracking number we email it after dispatch.
Returns & refunds
Q: Damaged or defective on arrival?
A: Contact support@cindvd.com within 14 days of delivery with order number and photos. See our Refund Policy.
Q: Change of mind on an opened disc?
A: Opened discs generally cannot be returned for change of mind. Unopened sealed items may qualify within 14 days; buyer pays return shipping.
Contact
Email: support@cindvd.com
Phone: +82-10-2428-0415
Hours: Monday–Friday, 9:00–17:00 KST (closed Korean public holidays)
Contact form: https://cindvd.com/pages/contact